Privacy Policy

Privacy Policy — EOO Reserve

Effective Date: April 27, 2026 Last Updated: April 27, 2026

At EOO Reserve, your privacy is not an afterthought. This Privacy Policy explains clearly and honestly what information we collect, why we collect it, how we use it, and what rights you have over it when you visit or shop at www.eooreserve.com (the "Site").

By using our Site, you agree to the practices described in this policy.

1. Who We Are

EOO Reserve is a premium home fragrance brand based in India, selling directly to consumers through our website at www.eooreserve.com. When this policy refers to "EOO Reserve," "we," "us," or "our," it means the brand and its owner operating this Site.

2. Information We Collect

a. Information You Give Us

When you place an order, create an account, or contact us, we collect:

Full name
Shipping and billing address
Email address
Phone number
Payment information — processed securely through Razorpay. We do not store your card or payment details on our servers.

If you choose Cash on Delivery (COD), no payment credentials are collected online.

b. Information We Collect Automatically

When you browse our Site, we automatically collect limited technical data including:

IP address
Browser type and version
Pages viewed and time spent on the Site
Device type and operating system
Referral source (how you found us)

c. Marketing Information

If you subscribe to our emails or opt in at checkout, we collect your email address for marketing communications. You can unsubscribe at any time using the link at the bottom of any email we send.

3. How We Use Your Information

We use the information we collect to:

Process, fulfill, and deliver your orders
Send you order confirmations, shipping updates, and delivery notifications
Respond to your support requests or queries
Send you product updates, new launches, and promotional offers — only if you have opted in
Understand how our Site is being used so we can improve it
Detect and prevent fraud or unauthorized transactions
Comply with applicable Indian laws and regulations

We do not use your data for any purpose not listed above without your explicit consent.

4. Cookies and Tracking

We use cookies and similar tracking technologies on our Site for the following purposes:

Essential cookies: Keep your cart active and your session running
Analytics: Understand how visitors use our Site (pages visited, time spent, drop-off points)
Advertising: We use Meta Pixel (Facebook/Instagram) to measure the performance of our ads and to show relevant ads to people who have visited our Site

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site, including your cart and checkout experience.

5. Sharing Your Information

We do not sell, rent, or trade your personal data. Ever.

We share your information only with trusted third parties who help us operate our business:

Razorpay — to process prepaid payments securely
Shiprocket and its logistics partners — to ship and deliver your orders
Shopify — our e-commerce platform that hosts our store and manages order data
Email marketing providers — to send you marketing emails, only if you have opted in
Meta (Facebook/Instagram) — to run and measure advertising campaigns via Meta Pixel
Legal authorities — when required by applicable Indian law

All third-party partners are required to handle your data securely and only for the purposes we specify.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy — typically for the duration of your relationship with us and for a reasonable period thereafter for legal and accounting purposes.

You may request deletion of your data at any time by contacting us at the details below.

7. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, misuse, or disclosure. Our Site is hosted on Shopify, which maintains industry-standard security practices including SSL encryption.

While no system can guarantee absolute security, we are committed to protecting your data and will notify you promptly in the unlikely event of a data breach that affects your information.

8. Your Rights Under Indian Law

Under India's Digital Personal Data Protection Act, 2023 (DPDP Act), you have the following rights regarding your personal data:

Right to access — request a summary of the personal data we hold about you
Right to correction — ask us to correct any inaccurate or incomplete data
Right to erasure — request deletion of your personal data, subject to legal retention requirements
Right to grievance redressal — raise a concern about how your data is being handled
Right to withdraw consent — withdraw your consent to marketing communications at any time

To exercise any of these rights, email us at: info@eooreserve.com

We will respond to your request within a reasonable timeframe and no later than what is required under applicable law.

9. Children's Privacy

Our Site is intended for individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with their information, please contact us immediately at info@eooreserve.com and we will delete it promptly.

10. Links to Other Websites

Our Site may contain links to third-party websites (such as payment gateways or social media platforms). This Privacy Policy applies only to www.eooreserve.com. We are not responsible for the privacy practices of any third-party sites and encourage you to read their policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. Your continued use of the Site after any changes means you accept the updated policy.

We encourage you to review this page periodically.